Practical information


What is Okaydak?

Okaydak is a platform for connecting and simplifying the organization of language lessons between individuals.


You are a student


How do I find and book a lesson?

Simply search for a class that matches your criteria by using the search from the platform's homepage.

How do I make a reservation?

Once the class is found, you can contact the teacher to ask questions or book a lesson directly. In this case, choose a schedule and pay securely. Once the reservation is made, you will receive a confirmation email with the information to follow your lesson. In the case of manual validation by the teacher, a confirmation will be sent to you by email as soon as the reservation is confirmed.

Security and Payments

Security is an important aspect for everyone, which is why the payments made are not processed directly by the platform, but through a secure establishment meeting the strictest security criteria (PCI Level 1 service provider compliant with PCI-DSS rules). Your information is neither transmitted directly nor stored on our servers.

Can I book lessons from anywhere in the world?

In order to comply with the rules against fraud and money laundering, you can book a lesson or buy credit with a bank card issued by the following countries. Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Georgia, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Feroe (Islands), Spain, The former Yugoslav Republic of Macedonia, Malta, Man (Island), Monaco, Moldova, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, San Marino, Slovakia, Slovenia, Sweden, Switzerland, the former Yugoslav Republic of Macedonia, Turkey, Vatican City, San Marino, United Kingdom. Africa: Benin, Burkina Faso, Cameroon, Cape Verde, Congo (Republic of Congo), Comoros, Djibouti, Kenya, Lesotho, Malawi, Morocco, Rwanda, Saint Helena, Senegal, South Africa, Swaziland, Tanzania, Togo. America: Argentina, Bonaire, Sint Eustatius, Saba, Brazil, Canada, Chile, Curaçao, Dominica, Falkland (Islands), Honduras, Jamaica, Mexico, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Martin (Netherlands), El Salvador, Suriname, Uruguay, United States, American Virgins (Islands). Asia: Bhutan, China, South Korea, Hong Kong, India, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, East Timor, Vietnam. Oceania: Australia, Brunei Darussalam, Cocos Island, Cook Islands, Fiji, Kiribati, New Caledonia, New Zealand, Solomon Islands, Tonga. Middle East: Armenia, Azerbaijan, Bahrain, Israel, Jordan, Oman, Qatar, Saudi Arabia, Tunisia, occupied Palestinian territory.

What are the booking fees?

Reservation fees are the costs of payment, VAT on costs and operation of the platform.

How to buy and use credits?

The credits allow to book courses more simply by having usable credits without having to pay for each reservation. To purchase credits, go to the credits page from your profile. When booking a lesson, choose « Use credits » to book using your credits.

How do I cancel a lesson booked with credits?

The cancellation conditions are the same as for a reservation using a credit card, credits are then credited back according to the cancellation conditions.

Can I get my unused credit back?

Yes, please contact us for a refund according to the platform conditions.

My dashboard

Once the reservation has been confirmed, you can find your upcoming lessons from the « My lessons » menu. This menu allows you to view upcoming and past lessons, cancel a lesson when possible, contact the teacher and confirm that the lesson has been completed. « My calendar » allows you to list in a more visually way past and future lessons.

Cancellations

Please refer to the conditions regarding the cancellation policy.

No answer from the teacher following a reservation

In the case of a reservation with manual validation by the teacher, in case of no reply within the time limit agreed upon at the time of booking, it is automatically cancelled and you will be refunded for the entire reservation.

I wish to postpone a reservation.

Contact the teacher directly and ask him/her to schedule the lesson at a different time. The teacher is not obliged to respond favourably to your request if this is not possible for him.

lesson validation

Once the lesson has been completed, it is important to confirm that the lesson has been completed from the « My lessons » menu. This action is necessary to ensure that the lesson went well and pay the money back to the teacher.


You are a teacher


How to become a teacher?

From the « Become a teacher » link, fill in the information about the class you want to give in a few minutes, validate your information and define your availability. That's all! The information can of class be modified at any time to improve your advertisement or create new ones.

I can't find my class

Make sure you have set availability and that your class is activated.

Confirm reservation

When creating your advertisement, you can choose between automatic confirmation mode or manual mode. If you have chosen a manual validation, go to « My reservations » to confirm the lesson as soon as possible. In the event of automatic confirmation, no action is required, just prepare yourself to give your lesson.

I wish to deactivate my advertisement

At any time, go to « My classes » and then modify the advertisement in question. At the bottom of the class modification page, you will be able to deactivate the announcement.

My dashboard

From the « My reservations » menu, confirm your lessons, find out the list of your upcoming and past lessons, cancel a lesson, contact the student and note the student's information in order to follow his or her progress, leave him or her work to be done, etc. « My calendar » allows you to list past and future lessons in a more visually way.

Cancellations

Please refer to the conditions regarding the cancellation policy.

I wish to postpone a reservation

Get in direct contact with the student to suggest another schedule.

No answer from the teacher

In the case of a manual confirmation of the reservation, you are required to confirm the reservation within the time period defined in your class. In the event of non-validation, you will penalize the student who wishes to take a lesson with you and the reservation is cancelled. No payout is available for this lesson. Reservations that have not been confirmed will not encourage the student to contact you again or may demotivate students who wish to take a lesson with you.

Absence of the teacher from lesson

If you do not login at the agreed time to give your lesson, contact the student directly in order to regularize the situation and, for example, to postpone the lesson.

How do I collect the money after a lesson?

Once the lesson has been completed, the student must confirm that the lesson has been successfully completed, you can view the validated lessons from the « My reservations » menu. If necessary, you can contact the student directly to ask him/her to validate the lesson. Once the validation has been confirmed and once 24 hours has elapsed, you can request payout from the « My recap » menu.

Can I collect the money from anywhere in the world?

In order to comply with the rules against fraud and money laundering, you can collect the money from a bank account in one of the following countries. Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Georgia, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Spain, Feroe (Islands), The former Yugoslav Republic of Macedonia, Malta, Man (Island), Monaco, Moldova, Netherlands, Norway, Poland, Portugal, Czech Republic, Romania, San Marino, Slovakia, Slovenia, Sweden, Switzerland, the former Yugoslav Republic of Macedonia, Turkey, Vatican City, San Marino, United Kingdom. Africa: Benin, Burkina Faso, Cameroon, Cape Verde, Congo (Republic of Congo), Comoros, Djibouti, Kenya, Lesotho, Madagascar, Malawi, Morocco, Rwanda, Saint Helena, Senegal, South Africa, Swaziland, Tanzania, Togo. America: Argentina, Bonaire, Saint Eustatius, Saba, Brazil, Canada, Chile, Costa Rica, Curaçao, Dominica, Dominican Republic, Falkland Islands, Honduras, Jamaica, Mexico, Paraguay, Peru, Puerto Rico, Saint Martin (Netherlands), Salvador, Suriname, United States, Uruguay, American Virgin Islands. Asia: Bhutan, China, South Korea, Hong Kong, India, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, East Timor, Vietnam. Oceania: Australia, Brunei Darussalam, Cocos Island, Cook Islands, Fiji, Kiribati, New Caledonia, New Zealand, Solomon Islands, Tonga. Middle East: Armenia, Azerbaijan, Bahrain, Israel, Jordan, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, occupied Palestinian territory.